Delivery Information
Free Shipping Australia Wide
excluding WA, NT, and some regional areas. Shipping to WA and NT is $20.00 per
case.
Exceptions
We ship wine to most places within Australia, with
the exception of some regional areas, dry communities, and small islands. Freight Partner/Time Frame.
Your order will be sent via our exclusive freight
partner, Australia Post, and will usually arrive at your delivery address in
3-10 working days. If Australia Post is not a suitable freight partner please
contact our support team and we will organize a private courier.
Delivery Instructions
It’s a good idea to use a delivery address where
someone will be between 9 am to 5 pm on weekdays. However, you can leave
instructions on your order when checking out to leave it at the door. If
instructions are left, Top Drop takes no responsibility for any lost or missing
items, and if the delivery driver feels it is not safe a card will be left and
the goods are taken to your local Australia Post Office. Cases not collected within
14 days of the initial attempted delivery will be returned to us and a Customer The service agent will contact you to arrange re-delivery and payment of
re-delivery fees if required. Please note that we cannot accept
instructions to contact you, as Australia Post delivery couriers cannot call
before delivery.
Cancellations
In the event where delivery is delayed beyond our
control, Top Drop will try to notify the buyer of the delay and its expected
duration. If delivery is prevented for longer than a reasonable time, the order
may be cancelled without liability to the buyer. If the buyer has a change of
mind, please contact us as soon as possible. If the wine has not left our
warehouse, we will cancel the order and provide a full refund. If the wine has
left our warehouse and the buyer wants to organise a return, a request will be
lodged and if successful, return postage and handling fees will apply.
Returns and Refunds
Broken or Damaged Goods
Claims for any broken or damaged goods must be
reported within 24 hours of delivery, either via email or phone. In the event
where wine is damaged in transit and a replacement case is to be sent, Oak Road
Estate will attempt to send the same case wine if the product is still in
stock. If the wine is out of stock, a substitute of equal to or
greater quality will be provided and the customer will be informed via phone or
email.
Quality and Returns
If you are not satisfied with the quality of the
goods you have received from Top Drop, please contact us by email
(admin@topdrop.com.au) within two weeks of receipt of the goods. We offer a 'no
risk tasting' guarantee, so if you’re not happy with any of the wines you have
purchased the wine can be sent back at the customer's own expense full
a full refund. A shipping credit for the return shipping charge will be applied to your account for your next order. Top Drop takes each return on
its merit, so if a customer is continually returning wine, a refund or return
will be at the discretion of our Customer Service team. To minimize any
problems with reselling returned stock, all stock must be returned within one
month of receiving the goods.
Refunds
Any refunds due will be actioned within 30 days
after Top Drop was notified of the reason.