Delivery Information

Delivery is a flat rate of 5$ Australia wide excluding WA, NT and some regional areas. Shipping to WA and NT is $20.00 per case.

Exceptions

We ship wine to most places within Australia, with the exception of some regional areas, dry communities and small islands.

Freight Partner/Time Frame

Your order will be sent via our exclusive freight partner, Australia Post, and will usually arrive at your delivery address in 3-10 working days. If Australia Post is not a suitable freight partner please contact our support team and we will organise a private courier. 

Delivery Instructions

It’s a good idea to use a delivery address where someone will be between 9am to 5pm on weekdays. However, you can leave instructions on your order when checking out to leave it at the door. If instructions are left, Top Drop take no responsibility for any lost or missing items, and if the delivery driver feels it is not safe a card will be left and the goods taken to your local Australia Post Office. Cases not collected within 14 days of the initial attempted delivery will be returned to us and a Customer Service agent will contact you to arrange re-delivery and payment of re-delivery fees, if required. Please note that we cannot accept instructions to contact you, as Australia Post delivery couriers cannot call before delivery.

Cancellations

In the event where delivery is delayed beyond our control, Top Drop will try to notify the buyer of the delay and its expected duration. If delivery is prevented for longer than a reasonable time, the order may be cancelled without liability to the buyer. If the buyer has a change of mind, please contact us as soon as possible. If the wine has not left our warehouse, we will cancel the order and provide a full refund. If the wine has left our warehouse and the buyer wants to organise a return, a request will be lodged and if successful, return postage and handling fees will apply.

Returns and Refunds

Broken or Damaged Goods

Claims for any broken or damaged goods must be reported within 24 hours of delivery, either via email or phone. In the event where wine is damaged in transit and a replacement case is to be sent, Oak Road Estate will attempt to send the same case wine if the product is still in stock. If the wine is out of stock, a substitute of equal to or greater quality will be provided and the customer will be informed via phone or email.

Quality and Returns

If you are not satisfied with the quality of the goods you have received from Top Drop, please contact us by email (admin@topdrop.com.au) within two weeks of receipt of the goods. We offer a 'no risk tasting' guarantee, so if you’re not happy with any of the wines you have purchased the wine can be sent back at the customers own expense full a full refund. A shipping credit for the return shipping charge will be applied on to your account for your next order. Top Drop takes each return on its merit, so if a customer is continually returning wine, a refund or return will be at the discretion of our Customer Service team. To minimise any problems with reselling returned stock, all stock must be returned within one month of receiving the goods.

Refunds

Any refunds due will be actioned within 30 days after Top Drop was notified of the reason.

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